Shipping and Delivery
1. Shipping Information
1.1. Delivery Timeframe : At Purenutty, we aim to process and ship your order as quickly as possible. Products are typically delivered within 3-5 business days from the date of dispatch. Please note that delivery times may vary based on your location and other factors beyond our control.
1.2. Shipping Areas : We deliver products across India. Currently, we do not offer international shipping. Please check if we deliver to your area before placing an order.
1.3. Shipping Charges : Shipping charges, if applicable, will be calculated and displayed at the time of checkout. Orders over a certain amount may qualify for free shipping; the eligibility for free shipping will be indicated on our website.
2. Order Processing
2.1. Order Confirmation : Once your order is placed, you will receive an order confirmation email with details of your purchase and an estimated delivery date.
2.2. Dispatch Notification : When your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
2.3. Delivery Delays : While we strive to adhere to our estimated delivery times, occasional delays may occur due to unforeseen circumstances such as weather conditions, high demand, or carrier issues. We appreciate your understanding and patience.
3. Risk of Loss
3.1. Transfer of Risk : Risk of loss and title for products purchased from Purenutty pass to you upon delivery of the items to the carrier. Once the items are in the carrier’s possession, they are responsible for any loss or damage that may occur during transit.
4. Delivery Issues
4.1. Missing or Damaged Items : If you receive a damaged or incorrect product, please contact our customer service team within 48 hours of delivery. We will assist you in resolving the issue as quickly as possible. Please provide us with your order number and any relevant photos of the damage or issue.
4.2. Incorrect Address : Please ensure that the shipping address provided at checkout is accurate and complete. Purenutty is not responsible for delays or non-delivery caused by incorrect or incomplete address information.
5. No Return Policy
5.1. No Returns Accepted : Please note that Purenutty has a strict No Returns policy. All sales are final, and we do not accept returns or exchanges for any products purchased through our website. Ensure you review your order carefully before completing your purchase.
6. Contact Us
6.1. Questions or Concerns : If you have any questions or concerns about shipping and delivery, please contact us at:
- Email : purenuttyfoods@gmail.com
- Phone : +91 82703 50299
We are here to help and ensure you have a positive experience with Purenutty. Thank you for choosing us!
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This Shipping and Delivery policy outlines how Purenutty handles shipping, delivery, and related issues, ensuring clarity and transparency for customers.